Rental Policies
By proceeding to rent the equipment from Rent2Roam, the renter confirms they have read and understood these "Rental Policies".
1
Rental charges
Include the day of collection and the day the equipment is returned.
2
Rental Cancellations
Cancellation is free of charge up to 2 days prior to the pick up date, cancelling during the 2 day period, or on the pick up date incurs a $50 charge per piece of equipment.
3
Late Return & Early Returns
On Late Returns, items returned beyond agreed rental term incurs a $50 per day charge per piece of item rented.
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On Early returns, The final 3 days remaining on a rental term are non-refundable. Any additional unused days are refunded at $20 per day.
4
No shows
If a booking is made but item is not collected for some, or all of the agreed terms, and we are not notified during the first 24 hours of the rental term, the full equipment rental cost will be applied.
5
Damage, Theft or Total Loss
Damage, theft or total loss is the responsibility of the renter. All equipment is inspected before and after every rental and new damage on equipment that is returned by a customer will be recorded via email whilst arrangements to repair or replace are made. During this period Rent2Roam will retain the customers damage deposit until the costs to repair or replace the damaged component are confirmed.
Cosmetic wear and tear such as light scratches that can be felt with a thumb nail and/or are less than Nickel coin in length, or light soiling are acceptable. Cracks, holes, splits, bent components or similar are considered severe damage. Any severe damage, theft or total loss will cause the renter to forfeit the applicable equipment deposit and incur additional charges for replacement. Partial damage or partial loss (for example a cable) will be charged on a pro-rated basis against the customers deposit.
Replacement charges for equipment are as follows:
Starlink Mini Kit - $700
Garmin InReach Mini - $550
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​Starlink or Garmin equipment that is lost or stolen will be reported to starlink / Garmin and will be rendered useless.
6
Payment Prior to Rental Collection
Equipment will not be rented without a received and cleared form of payment for both the rental fee and the equipment deposit.
7
Deposit Refund
If equipment is returned on time and without any new damage or missing components the deposit will be refunded back via the original form of payment within 2 working days (+ renter's banks standard processing times)